Space Grill Returns Policy
To assist you, we have set out below a return policy for purchases made through our online store.
- Your original space Grill receipt is the best form of proof of purchase
- Refunds will be issued using your original payment method
- Refunds will not be provided for the purchase of gift cards
- Gift cards are not redeemable for cash
Please return any and all accessories and manuals supplied with product.
Please retain your receipt
In order to obtain a refund, exchange or to repair a product that you purchased from the Space Grill online store, you must have clear proof of purchase.
Proof of purchase includes but is not limited to:
- Original Space Grill receipt
- A Space Grill invoice
Space Grill will make every effort to locate transaction receipts through our system if lost or misplaced.
*Space Grill will only accept a bank or credit card statement if the amount on that statement directly corresponds to the amount at which the product in question was purchased. Please note multiple item purchases in one transaction will limit our ability to establish proof of purchase.
Space Grill reserves the right to:
Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
Space Grill will accept product returns and provide you with credit (in the form of a gift card), refund or repair where:
- The product is faulty or is not of merchantable quality, or
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description
- You can present your Space Grill receipt or other adequate proof of purchase
If the product is determined to be faulty and cannot be repaired on site, not of merchantable quality, not fit for purpose or not matching a description or sample, Space Grill will gladly offer an exchange or refund.
If you cannot present your Space Grill online store invoice or other acceptable proof of purchase, Space Grill reserves the right not to offer a refund or exchange.
No refund will be given on free items or bonus items.
Change of mind product returns
Space Grill offers a refund on change of mind only if:
- You return the item within 30 days of purchase at your own expense
- You produce your original Space Grill receipt at the time you return the item
- It is unopened, unused, in its original condition and packaging. Complete with instruction manuals and accessories
If these requirements are not satisfied Space Grill reserves the right not to offer a credit (in the form of a gift card) or refund for change of mind returns.
If you are experiencing operating difficulties with any Space Grill product, please contact us directly for assistance via phone (1800 Space Grill) or email (assistance @space-grill.com)
Your enquiry is important to us and you will receive a reply within 48 hours.
If Space Grill requests my personal information during the refund or exchange process, what do they do with the information?
At Space Grill, we dedicate a lot of our time and resources to make your shopping experience as simple as possible. In doing so, we respect and ensure that there is maximum security and privacy for all your details.
We will use your details and order information, including billing and delivery address, email address and phone number for the fulfilment of your order. This includes refunds or exchanges, where our processes are designed to comply with fraud identification.
For your protection and peace of mind, our policies and procedures ensure that all personal information no matter how or where it is obtained is handled sensitively, securely and in accordance with the National Privacy Principles set out in the Commonwealth Privacy Act 1988.
WHAT IS THE SPACE GRILL?Amazing, that’s what it is! And the first of its kind. Space Grill is a full-sized, 3-burner grill that folds away when it’s not needed. A patented internal drip system seals the unit, ensuring that any runoff lands in the drip tray. In addition, the Space Grill is a high-quality stainless steel product that’s incredibly easy to clean after every use.
HOW DOES IT WORK?
There are several key components to the Space Grill. Firstly, the patented hinging system allows the BBQ to sit snuggly against the mounting surface. Secondly, the Space Grill fully opens for use or folds away after use in 10 seconds or less. Thirdly, our research and development team have ensured anything that drips goes straight to the drip tray and is easy to remove after you’re done cooking. And finally, it makes delicious, tasty food for up to 10 people without hesitation.
WHAT FEATURES DOES IT INCLUDE?
- Made from high grade Stainless Steel, the Space Grill will be durable in all outdoor areas
- Gas connection via house main or a LPG bottle
- Storage cover functions as a splash back and heat shield when in use
- Fold out for use or fold away in 10 seconds
- Drip tray is easily removed for fat disposal and cleaning
- Patented design
WHAT ARE THE BENEFITS OF THE SPACE GRILL OVER TRADITIONAL BBQS?
WHAT ARE THE SPECS OF THE SPACE GRILL?
WHERE CAN I MOUNT THE SPACE GRILL?
WILL THE COOKING FATS GO DOWN THE BACK WALL?